Privacy policy

At ConnectPoint UK, we are committed to safeguarding your personal data and ensuring transparent communication about how your information is handled under UK data protection regulations.

Information we collect

When you call our team or make an enquiry, we collect only the necessary details required to assist you effectively. This includes your full name, contact telephone number, current mobile network provider, type of enquiry (such as phone upgrades, contracts, or SIM-only plans), preferred handsets, and optional monthly budget preferences. We never ask for sensitive account passwords or irrelevant personal data.

How we share your details

ConnectPoint UK operates independently and does not sell your personal information. Customer details are only shared with trusted third-party providers or mobile network partners when strictly necessary to fulfill your requested upgrade or mobile plan enquiry, and only when lawful permissions are established. You can request details at any time regarding how your information is processed.

Call handling and data protection

All customer discussions are handled with strict confidentiality. Phone calls are not recorded unless caller notification is provided prior to the conversation. Any consultation notes are limited to your connectivity requirements and stored securely at our registered premises: 505 Brook Drive, Reading, Berkshire, RG2 6UU, with access restricted strictly to authorised personnel.